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Open Xerox Privacy Policy

Introduction

This privacy statement covers the Open Xerox Web page (the “Site”). It does not cover the privacy policies of Xerox Corporation or its affiliates.

If you submit information or register on the Site, Open Xerox may ask for your name, email address, company name, mailing address, and information about your interests and preferences. Once you submit information or register you are no longer anonymous to Open Xerox. Through the use of cookies, web beacons, embedded links and other commonly used data gathering tools, the Site automatically gathers certain usage information on Xerox Trail’s server logs including your IP address, what web page you last visited, computer and connection information such as browser type and version, operating system and platform, the frequency of visits to the Site, the pages you view and other actions you take while on the Site. This usage information is logged in anonymous form and is not linked to your site profile information.

Open Xerox maintains the information it receives online in strict confidence; information you submit to Open Xerox is not sold to or shared with third parties, except to our agents and partners as described below.

Open Xerox reserves the right to notify its users about administrative matters that pertain to their Open Xerox accounts. When required by law, Open Xerox will share information with government agencies. Although we do not currently anticipate a change in our corporate status, in the event of a merger or acquisition of Xerox Corporation or a substantial portion of its assets, Xerox Corporation may disclose, transfer or sell personal information collected on the Site to the surviving or acquiring party, respectively.

Certifications

BBBOnLine ®

Xerox Corporation in the United States is a founding sponsor of the Better Business Bureau OnLine.

For more information, please visit the BBBOnLine Web page.

U.S. - EU Safe Harbor Framework

Xerox Corporation has verified that its privacy practices meet the U.S. – EU Safe Harbor Framework requirements developed by the U.S. Department of Commerce and the European Commission's Directive on Data Protection. Please visit http://www.export.gov/safeharbor for more information about the Safe Harbor program.

Xerox Corporation operates data centers around the world and will transfer information submitted online by customers and other third parties to the appropriate Xerox office for the purpose of delivering services or responding to customer requests. If you are located in one of the European Union member nation states, Canada, or any other nation with privacy legislation you should be aware that personal information submitted to Xerox Corporation online may be transferred to a data center in the United States.

Why Does Xerox Collect Personally Identifiable Information?

Open Xerox uses personally identifiable information submitted online to, among other things:

  • respond to questions from users of the Site
  • improve the content and performance of the Site and the services
  • to create new or improved features for Xerox products
  • share product news, updates, or helpful tips about Xerox products
  • inform users of special promotions
  • sign up for online services
  • create reseller partnerships
  • provide users with access to social software features such as the ability to create a publicly viewable profile

Xerox does not direct any part of the Site to children under 13 years old and does not knowingly collect personally identifiable information from children.

Personally identifiable information that is submitted in a business capacity may be merged with available business data base directories.

When you use Open Xerox, you may post content on the Site that is viewable to other users. Therefore, we cannot and do not guarantee that your content you post on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of your content may remain viewable in cached and archived pages or if other users have copied or stored your content.

How Does Xerox Handle Personally Identifiable Information?

Except for content you make publicly available through your use of the Site, only authorized Open Xerox personnel, agents, and partners are allowed to handle information submitted to Open Xerox.

Xerox Corporation in the United States stores personally identifiable information in password-protected environments on servers that are located in the United States. These servers are subject to Xerox Corporation’s information security policies, standards, and procedures.

Xerox Corporation requires that its independent agents and partners handle personally identifiable information with the same concern for personal privacy as Xerox. Whenever Xerox transfers personally identifiable information to its agents and partners, it is with the understanding that the information should be used for the sole purpose of fulfilling the user's request and that the information should be kept confidential and secure at all times.

Third Party Sites

This Site contains links to other web sites and services. Open Xerox and Xerox Corporation are not responsible for the privacy practices or the content of these other web sites. You will need to check the policy statements of those other web sites to understand their policies regarding the collection and use of information.

Access to Information

Individuals may contact Xerox Corporation to check the accuracy of their own personally identifiable information or to request that the information be updated or deleted by writing to ethics@xerox.com. Please indicate "Access" in the subject line and let us know the details of your request in the body of the message. You may also contact us at the Xerox Ethics and Privacy Hotline at 1-866-XRX-0001. Xerox reserves the right to confirm the identity of the requester and to modify the scope and number of requests.

Cookies

What is a cookie?

A cookie is a small file that a website puts on a user's hard drive. This file identifies specific information about previous visits to the site.

How does Xerox use cookies?

Xerox uses cookies to recognize repeat visits to our website and to facilitate Web navigation and online shopping. The cookie stores the user's country and language, along with an assigned random session ID. In some cases, the cookie stores name and address information so that the customer does not have to re-enter this same information in multiple forms.

The cookie information that Xerox collects helps us track the number of visitors to the website over time and determine whether these were new or repeat visits.

For the purpose of internal analysis, Xerox also uses cookies to track pages visited during a single session. Xerox uses this information to adjust the presentation of our website and to make it more relevant to our users.

Does Xerox keep cookie data private?

Information collected by Xerox through the use of cookies is maintained as confidential data and is not shared beyond the corporation and its authorized agents.

Can I block cookies on the Xerox website?

Most browser applications allow you to block or limit the use of cookies. Consult the help menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on the Xerox site, including the shopping cart and online account management services.

Contact Us

We welcome questions or comments about our Privacy Policy. You may also contact us if you feel that your personal information is used in a way inconsistent with this policy. mailto:ethics@xerox.com or call 1-866-XRX-0001 if you are in North America. International numbers and a Web submission tool are available on www.xerox.com/ethics. You may also contact us via postal mail at:

Xerox Corporation
Xerox Business Ethics and Compliance
45 Glover Avenue
Norwalk, CT 06856-4505
USA

  • If you have questions about Xerox products or services, call us toll-free at 1-800-ASK-XEROX or 1-800-275-9376.
  • More contact information is available if you are outside the United States and Canada, and/or if you have questions about support, sales, corporate information, scholarships, research and innovation or service.

Policy Updates

Xerox reserves the right to update this policy. Xerox will post any revisions to this policy on the Site.

Effective Date: October 13, 2009